PAYMENT METHODS

We accept most major credit cards through our payment system on our website www.skyvagency.com.

When making the purchase of one of our products, it is established that the buyer knows and accepts each and every one of the conditions set forth herein that are applicable. It will also be understood that you accept and know the payment and refund policies.

All clients interested in paying in cash must contact our facilities to coordinate the details of the procedure, read and accept all the terms and conditions established at the time of making their deposits and payments in general in cash.

GENERAL TERMS AND CONDITIONS

Prices are per person, based on the accommodation requested by the client, and are subject to change and availability.

A deposit is required to confirm the reservation. Any refund will be processed in accordance with the applicable refund policy and the cancellation terms and conditions corresponding to the travel dates.

INCLUDES

The services specified in your travel documents or itinerary.

Some suppliers may not include all benefits during certain seasons and/or may provide additional benefits.

If a supplier fails to comply with the services or conditions specified, Sky Vacation Inc. may act as an intermediary to assist the client with the claim. However, Sky Vacation Inc. is not responsible if the supplier declines to issue a refund, compensation, credit, or other form of reimbursement.

The client also has the option to submit the claim directly to the supplier.

NOT INCLUDED

Additional personal expenses, airport taxes not included in your travel documents, such as tourist cards, ETA (Electronic Travel Authorization), visas, telephone calls, food services requested in hotel rooms, additional beds, tips for guides or porters, excursions, or services not included in your travel documents and/or not specifically stated as included.

TRAVEL DOCUMENTS

All international destinations and cruises require a valid passport throughout the entire stay or travel itinerary.

The passport should generally remain valid for at least 60 to 90 days beyond the date of return, depending on the requirements of the destination country.

It is the direct responsibility of each passenger to contact the consulate or appropriate authorities of their country of nationality to verify whether additional documents are required, such as vaccinations, COVID-19 requirements, visas, or any other documents necessary to enter the destination including an ETA (Electronic Travel Authorization).

LUGGAGE

It is the responsibility of each client to check with their airline, cruise company, train service, or bus service regarding applicable baggage policies and regulations, including any additional fees or charges.

We are not responsible for any loss of or damage to baggage during the course of your trip.

Please remember to submit any baggage-related claim to the applicable airline, cruise company, transportation provider, or other responsible party before leaving the applicable facilities or premises.

DEPOSIT

A deposit or full payment is required to confirm and guarantee the rate. We reserve the right to cancel any reservation that does not have the required deposit.

Certain promotional rates may not require a deposit and may require full payment.

If the reservation is not confirmed, the deposit refund will be processed within 30 business days.

Sky Vacation Inc. will process the payment using the same information and payment method used for the original transaction.

The option to transfer the deposit to a new reservation under the same client’s name may be evaluated on a case-by-case basis. Under no circumstances may the funds be transferred to any person who is not included in the original reservation.

FULL PAYMENT AND/OR CANCELLATIONS

Once the reservation has been confirmed, deposits are non-refundable.

Any change or cancellation may be subject to a penalty of up to the total cost of the package.

Full payment must be made according to the established deadlines prior to the departure date of the trip.

Please refer to the specific terms and conditions of each excursion and publication for the applicable full-payment and cancellation policies.

DOCUMENT DELIVERY

Travel documents and payment invoices will be delivered by email as Electronic Documents (ET).

The option to have documents sent by regular mail is available upon the client’s request and will be subject to an additional fee to ensure delivery.

Requests for postal delivery must be submitted and processed at least 60 days prior to the departure date.

Sky Vacation Inc. shall not be responsible if the document does not arrive at the provided address or for any other reason related to postal delivery.

REFUND PROCESS

Refunds will be processed through the company providing the service specified in the client’s travel documents.

Sky Vacation Inc. may serve as an intermediary once the passenger provides supporting documentation or evidence explaining why the service was not completed or provided by the supplier.

This documentation will be required in order to initiate the refund process with the applicable supplier.

Any claim must be submitted in writing within 30 days following the passenger’s return.

The claim must be submitted in accordance with the procedures established by the applicable supplier.

We are not responsible for taking any action or processing any claim if an individual passenger or group fails to appear on the scheduled day, date, and time to use the purchased services, or if, once the service has commenced, the passenger interrupts or abandons the service for reasons not attributable to the operator or service provider.

Refund requests must be submitted directly by the client associated with the reservation.

Under no circumstances will refund requests be processed through an intermediary or by any other person on behalf of the client.

VALIDITY

Valid until the date indicated.

All published prices are subject to change without prior notice.

Prices will be guaranteed for reservations confirmed with deposits and/or partial or full payments.

Promotional rates will not be applied to reservations that have already been made and confirmed with deposits, partial payments, or full payment.

SPELLING ERRORS

We are not responsible for spelling errors in any of our publications or on our website: skyvagency.com.

EXPLANATORY NOTES

Accommodation for three (3) or four (4) persons is available only by sharing two (2) double beds per room.

For hotels and vehicle rentals, at the time of check-in or registration, the client must be of legal age and provide a credit card to hold a deposit as a guarantee against possible property damage during their stay.

Please be aware that certain hotels charge a “resort fee,” which must be paid at check-in and is not included in the payment made in advance.

At check-out, you must settle any outstanding balance on your account and collect any remaining amount due to you.

In general, hotel check-in is at 3:00 p.m., and check-out is at 11:00 a.m. Please keep these times in mind when organizing your travel itinerary.

RESPONSIBILITIES

Sky Vacation Inc. does not assume or accept any responsibility or liability for deficiencies in any of the services provided, as well as for delays, irregularities, changes to itineraries or schedules, acts of war, actions or decisions by governmental, military, or other authorities, strikes, epidemics, damages, injuries, accidents, theft, or any other circumstances beyond our control that may occur during the execution of the trip.

We are not responsible for accidents that occur in rented vehicles or vehicles used for transfers.

The passenger must submit any claim directly to the company that owns or is responsible for the vehicle and must comply with the laws and regulations established in the country where the vehicle is registered.

The passenger shall be responsible for managing all matters related to such incidents and/or for waiving any other rights that may apply.

Any compensation that may arise from such incidents shall be paid to the affected parties or their beneficiaries in the legal currency of the country where the vehicle is registered.

We are not responsible if the operator, at its sole discretion, reserves the right to modify, alter, or omit any part of the itinerary, or to change any previously arranged reservation for accommodations, attractions, excursions, or means of transportation without prior notice, due to any circumstance, force majeure event, or weather or climate-related conditions that may consequently affect your trip.

Sky Vacation Inc. / ST408321
www.skyvagency.com
Update: 01/JAN/2026